Applying Emotional Inteligence
“Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - this is not easy.”
The Business Case
Social and Emotional Intelligence is a form of intelligence that drives our success in work and in life and in our relationships. Studies show that Social and Emotional Intelligence is scientifically proven to:
- Boost sales (American Express, L'Oreal)
- Increase profits ( McDonnell Douglas)
- Reduce turnover (U.S. Air Force, Symantec)
It is about being aware of ourselves and others in the moment and using that awareness to manage ourselves and our relationship with others. Lack of trust, unresolved conflicts, and inability of individuals to understand how their actions impact on others can be roadblocks to delivering great results in the workplace.
This workshop helps individuals and teams raise their emotional intelligence and become more effective.
Individuals will develop a higher level of self-awareness and help them in understanding how to have a positive impact on others including:
- Work as a high-functioning member of a team
- Communicate effectively with clients and team members
- Understand that how they communicate affects the outcome of the interaction
- Interpret body language clues and read people better
- Improve concentration and actively listen
- Understand the difference between assertiveness and aggressiveness.
We offer a one day workshop that introduces Social and Emotional Intelligence, reviews the 26 competencies, an overview of the SEI Profile 360 assessment, what it measures and what it means, before sharing individual SEI profiles with learners.
We can provide optional coaching for learners to help them understand their assessment results and support them as they begin to create their individual development plans.
Who Will Benefit
Applying Emotional Intelligence is designed for individuals who want to improve their success at work by developing self-awareness and using that awareness to manage themselves (their behaviour and responses to challenging and stressful situations) as well as improve their relationships with others.