Managing Difficult Conversations
“Difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations and values.”
- Douglas Stone
The Business Case
According to a recent study, 60% of those in management positions avoid having difficult conversations.
Yet in light of economic uncertainty, budget cuts, constant change and performance issues the need to have courageous conversations is more important than ever to change behaviour, action and results.
Learners will be equipped with the necessary confidence, knowledge and skills to engage with others in a productive way. You will learn what to say and how to say it to achieve improved performance from others.
This practical workshop will give you the competence to recognise, plan and manage challenging conversations, as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes.
The focus is on identifying difficulties early and using a clear process to conduct the difficult conversation from beginning to end.
Who Will Benefit
Anyone who needs to be able to deliver difficult or challenging messages in a clear, timely and effective way.